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Student FAQ's
Help


Credits from Online Courses

Do I get the same credit? Yes.  The credits for online courses are the same as for on-campus courses. 
Will credits from an online course transfer? Clemson is a regionally accredited university. However, the college or university receiving transfer credit sets policies regarding transfer, so check with the school you wish to transfer credit to prior to registering for a course. For information regarding whether courses from other universities and colleges will transfer to Clemson review the Transfer Evaluation Equivalency Information for additional information regarding the transfer of credits.

Help

How do I login to my course?

Online courses are often taught through MyCLE.  To access MyCLE, go to http://bb.clemson.edu or go to http://ccit.clemson.edu and click on the MyCLE link in the top right corner of the screen.

Your User ID is a code usually made up of a combination of letters from your first and last names. To find yours, you can:

  • Check your bill or invoice from the University (your User ID is printed on it).
  • Call the Clemson Computer Help Desk at (864) 656-3494.
  • Go to the Clemson University Phone Book.
    • Type your full first and last names in the boxes provided.
    • Look at the line labeled "email". Your User ID is the group of letters just before "@clemson.edu".

Your Password is initially set as the last 4 digits of your social security number. You need to reset this to a password only you know.

If you experience problems with your password or forget your password, contact the Help Desk at (864)656-3494. 

To change your password, complete the Password Change Utility form.

You should choose a new password that is numeric (numbers-only), composed of at least 5 but no more than 8 digits.

 

What is the availability of academic support services, such as counseling, advising, tutoring and placement?

Each department has their own advisors.  They will meet with you online or communicate with you via e-mail or phone for advising sessions.

The Academic Success Center provides online learning for academic success. They offer a library of online videos that contain learning and study strategies.

Student Disability Services is part of the Academic Success Center as well. Student Disability Services coordinates the provision of reasonable accommodations for students with disabilities. All reasonable accommodations are individualized, flexible, and confidential based on the nature of the disability and the academic environment. For more information regarding disability services please contact Dr. Arlene Stewart at (864)656-6848.

Is there some form of help desk available for distance learners? Yes.  Our helpdesk can be reached by submitting a Service Request, or by calling (864)656-3494.

Partners

Is Clemson partnered with any Distance Education organizations?

Yes Clemson is partnered with the following Distance Education organizations:

  • Distance Education South Carolina (DESC) is a searchable database that provides information about the distance education courses offered by participating institutions in South Carolina.
  • The South Carolina Partnership for Distance Education has a statewide membership of distance education administrators and practitioners. The SCPDE provides a venue for shared information and the development and advocacy of best practices in the development and delivery of distance education course offerings in all delivery formats.
  • The University Center of Greenville (UCG) is an institution that hosts courses and programs offered by seven universities in South Carolina: Clemson University, The University of South Carolina, Furman University, The Medical University of South Carolina,Lander University, South Carolina State University and USC-Upstate.
  • South Carolina Educational Television (SCETV) provides satellite services for the broadcast of distance education courses delivered by digital satellite.
  • Southern Regional Education Board's Electronic Campus is your comprehensive source for information about higher education opportunities and services across the South. The Electronic Campus for Adult and e-learners is for individuals seeking e-learning courses or programs and information to start or resume their college education or to satisfy a job requirement. This is your one stop access to opportunities and services designed to meet your needs.

Phonebook

How can I lookup a faculty or staff phone number?
  1. Go to the Clemson University website.
  2. In the top right corner of the page click the Phonebook link.
  3. Enable the Faculty/Staff radio button.
  4. Then enter one of the following search criteria:
    • CU Userid
    • First Name
    • Last Name
    • Phone Number
  5. Click Begin Search.
  6. The system brings back a list of individuals that meet the specified search criteria.
How can I view my professor’s homepage?
  1. Go to the Clemson University website.
  2. In the top right corner of the page click the Phonebook link.
  3. Enable the Faculty/Staff radio button.
  4. Then enter one of the following search criteria:
    • CU Userid
    • First Name
    • Last Name
    • Phone Number
  5. Click Begin Search.
  6. The system brings back a list of individuals that meet the specified search criteria.
  7. Click the Please Login button.
  8. Enter your network login in the Name field.
  9. Enter your network password in the Password field.
  10. Then click on their name in the Name column.
  11. The faculty or staff members information will appear on the right side of the screen.
  12. Click on the link that is in the Homepage row to navigate to their homepage.  Please note that not all faculty and staff members have created a homepage.

 

Registration

Can I enroll in a course without being admitted to the university? No.  You must be a Clemson University student to be able to register for classes. 
What online or distance education programs are offered at Clemson University?

We offer several fully online degree programs. To learn more about these programs, please review the Programs Available. Please note that some online programs require an onsite orientation at the beginning. There are also onsite degree programs that offer online courses, but cannot be completed fully online. Please see the faq below regarding courses that are offered online.

What are the admission requirements?

Entry requirements vary depending on degree programs.  View the Admission Requirements on the Degree Program Information web site for additional information.

Freshman and Transfer Students

Special Non-Degree Seeking Students

Transfer Students

Transient Students

International Students

Graduate Students

How do I register for a distance education class? Review the Registration Procedures to begin the registration process. 
Can I take a distance education course while I am away for the summer? Yes.  View the Internet Courses listed in the Schedule of Classes to see a list of all the courses that are offered completely online.  Please be sure to pay attention to the footnotes, as some of these classes span over Maymester, Summer I and Summer II. 
What courses are available at a distance or online? View the Off Campus by Site Courses and the Internet Courses listed in the Schedule of Classes to see a list of all the courses that are offered completely online and by distance. 
Are distance education courses self paced? Some of our distance education courses do meet during scheduled time periods like face to face classes.  Instead of meeting in person on campus, they meet live via the internet.  Please be sure to look at the Footnotes in the Schedule of Classes to determine if the class you are registering for has scheduled meeting dates & times.  Contact the instructor if you are unsure.
I have heard courses offered via distance education are easy is that true? A common misconception of distance education courses is that they are easier.  The truth of the matter is that learning from a distance requires students to be a lot more focused.  It can in some cases require more time than that of a traditional face to face.  Before you enroll in one of our distance education classes we encourage you to complete the SORT (Student Online Readiness Tool) that was created by the University System of Georgia.  This will help you in determining if you are prepared for taking classes online.
Where can I find additional information regarding registration and fees? Please visit the Office of the Registrar website.

Searching the Clemson Website

The Search Option
  1. Go to the Clemson University website.
  2. In the top right corner of the page click the Search link.
  3. Enter search criteria for the information for which you are looking.
  4. Enable the Search Clemson.edu radio button.
  5. Click the Search button.
  6. The system displays a list of web sites that pertain to the search criteria entered.
The Site Index
  1. Go to the Clemson University website.
  2. Click on a letter that pertains to the topic you are looking for.
  3. The system displays a list of web sites that pertain to the selected letter.

Technology Skills

What technology skills and equipment will I need in order to take an online course? To view a list of the minimum suggested requirements for completing an online course, please view System Requirements.
Who should I contact with questions regarding distance education?

For general questions regarding Distance Education, submit a Request for Service.

  1. Select Request new service for the Service Type.
  2. Select Teaching and Learning Technologies - Distanced Education for the Service.
  3. Then select General Questions for the type of Service Request.
  4. Enter your question in the field provided.
  5. Then click Submit Service Request.

For questions regarding specific online degree programs e-mail or call the degree program advisor.

Textbooks and Course Materials

An instructor is not listed for my online course.  How will I know who my instructor is?  I may want to call or email him or her with additional questions.

Sometimes an instructor may not have been assigned by the department yet.  They will probably be assigned at a later date sometime before the start date of the class.  You can call the department and they may be able to tell you.
How do I get my textbooks and other course materials? Textbooks can be purchase online through the university bookstore. All other course materials will be provided through MyCLE by your instructor.
What access to library materials and databases is provided? Distance education students have access to all of the same materials that students on campus have.  Reserve materials are made available through MyCLE in the eReserves area.  Students can search multiple databases online and even view some full text articles online.  Students can check out books and the library will mail them to them.  They can renew the books online.  Students can work with reference and subject librarians over the phone, via e-mail or by chatting with them online during normal business hours.
Is all required software provided?

No.  The Computer Center will provide you with a suite of software applications like Netscape, Eudora (email), Telnet, TN3270, FTP, etc. These are available to you at no additional charge as a member of the Clemson University student body.

  • Visit the DCIT software download site at http://download.clemson.edu. Enter your Clemson User ID and password to access the site. If you have any problem downloading the software, contact the Help Desk at (864)656-3494.

Additional software may be required by your instructor.  We try to provide access to all of the required software free of charge to students.  In the case that students have to pay we do our best to make the fees minimal. 

What are the hardware and software requirements for the program? View the recommended System Requirements.  Please note that instructors may specify additional requirements in their course syllabus. 

Tuition & Fees

Do distance education courses cost more?  The cost may vary, depending on the type of course and/or specific degree program.  Please go to the Academic Fees Schedule for specific information.
What are the typical tuition charges for online degree programs? Please view the current schedule of fees.
Is financial aid available for distance education students?  Students may apply for student loans as long as they are degree seeking. Visit the Clemson University Financial Aid web site or call (864)656-2280 to find out more about financial aid opportunities that might be available to you.
Where do I go to view my class schedule, grades, financial aid, university account, unofficial transcript, degree progress report, optional fee items, update my address, make credit card payments, and more? This can all be done through TigerWeb. You will need your username and password to access this website.
How do I pay my tuition?

Payments for tuition and fees should be sent or delivered to:

Bursar's Office
G-08 Sikes Hall
Box 345307
Clemson, SC 29634-5307

View the Payment Due Dates page to view the deadlines by semester for mail-in, welk-in, and credit card payments.

Tiger Line (864-656-8447) or TIGERWEB (tigerweb.clemson.edu) must be used to pay by credit card. A $45 convenience fee is charged for VISA transactions and a fee of 2% of the total tuition and fees is charged for MasterCard and Discover.

WebMail

How do I access my Clemson e-mail from the website?

To access your Email through the Internet, click the Current Students link on the left side of the Clemson University homepage.

  1. If you are currently using Eudora for your Email client, click the Webmail link.
  2. If you are using Google Apps for Education as your current Email client, click the Google Apps link.
How can I forward my Clemson e-mail to my regular e-mail?
  1. Go to the E-mail Forwarding Tool website.
  2. Enter your network login in the Name field.
  3. Enter your network password in the Password field.
  4. Then click Login.
  5. In the field provided enter the e-mail address for which to forward e-mail messages.
  6. Then click Add.
How do I change my password?
  1. Go to the Password Change Utility website.
  2. Enter your network login in the Userid field.
  3. Enter your new password in the New Password field.
  4. Re-enter you password in the second field provided for verification.
  5. Then click Change Password

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