To contact the CCIT Help Desk, you can either e-mail ithelp@clemson.edu or call (864) 656-3494. We have locations in the CCIT Support Center underneath Harcombe and Cooper Library Level 5. Hours vary by location and time of the year.
The CCIT Help Desk services include assisting with software-related questions and problem reporting, helping with file transfers and networking, resetting passwords, accessing MyCLE resources, canceling computer sessions, helping with email, aiding in file conversion, and checking and removing software viruses. A CD with Clemson-specific software can be purchased using TigerStripe only. The cost is $2.
The main Help Desk and Call Center are located in the CCIT Support Center in the Student Union underneath Harcombe. This is where OMR Scantrons are run and Microsoft CDs are available. A satellite Help Desk in the fifth floor of the Cooper Library is available to assist students who are using the library lab computers or laptops.
CCIT maintains several public-access labs on campus with a variety of computer hardware and software packages. The PCs run Windows XP and are networked to the campus backbone, the Internet, and Internet2. They use resources through Novell NetWare and Windows 2000 servers, as well as the World Wide Web. Brackett Atrium is available 24 hours day. Public labs are open certain hours, and have special hours during holidays and the summer semesters.
