IT Resources For Returning to the Workplace

A picture of Tillman Hall and Bowman Field at Clemson University.
CCIT has developed a short primer to help employees prepare their technology for a smooth return to the workplace. If you run into any issues or have additional questions, CCIT is here to help. You can talk with a representative using our live chat, check our IT news articles, or view our current maintenance or outages.

Internet Connectivity

A new security certificate for the network was added in August. If you have not connected to eduroam since then, you may need to “trust” the certificate when prompted on your device. If that doesn’t work, you may need to “forget” the eduroam network on your device and reconnect.

During the next few weeks, CCIT will be providing departments with a listing of employees who have received hot spots to assist with connectivity during the pandemic. Departments should evaluate to determine future needs for these devices as we move forward with returning to the work place. Hot spots can be returned to the campus computer store at the Hendrix Student Center.



Before returning to work on-site, be sure to do the following:

  • Verify operating system and software updates have been applied.
  • Run an antivirus scan on all computers and attachable storage devices.
  • Ensure devices are backed up, password protected, and encrypted in case of loss, theft, or failure.
  • Keep valuables secured in transit – don’t leave laptops or tablets visible in a vehicle.
  • Be sure to check in all equipment back to the area responsible for your inventory management.



As you return to work and begin to turn on print devices that you have not used in a while, Ricoh Printsmart has prepared a short video and pamphlet describing helpful startup actions you can take to reduce issues for all printers, regardless of brand or model.




If you are bringing a Clemson-issued Voice over IP (VoIP) phone back to work after using it off-site, you will need to take a few steps to re-activate it. Learn more with a short guide on the CCIT Knowledge Base.

If you will not be in the same location or office as you were prior to leaving for remote work, you will need to update your location in case of a 911 emergency. To update your location, email with your phone number and new office location.

Did you know you can use your VoIP phone with Webex and Zoom? Learn more on the CCIT Knowledge Base.



  • Supervisors should consider connectivity requirements when evaluating space options. Installing new network ports or wireless access points will not be immediately available due to increased workload.
  • Consider using Microsoft Teams, WebEx or Zoom for meetings rather than face-to-face meetings.
  • Use tissues, hand sanitizer, and disposable wipes for commonly touched surfaces such as copiers, printers, and workstations.
  • If necessary, ensure space between workstations.