Welcome Back: Important IT Updates for Faculty and Staff

CCIT PR,
August 3, 2022

Welcome back! As the fall semester begins, we’d like to update you with a few notes about CCIT services.

Eduroam Update

On July 15, 2022, CCIT engineers updated the eduroam certificate to maintain network security. If you have an Apple device, you may need to re-accept the certificate. If you have an Android device, you may need to “forget” the eduroam network on your device and re-join the network. Windows users may need to authenticate. Eduroam is the service Clemson uses for users to access the network wirelessly. For more information about eduroam, including automatic installers and documentation, visit our Wireless page. If you run into issues or need assistance, please contact CCIT by emailing ITHELP@clemson.edu, calling/texting (864) 656-3494 or visiting support.clemson.edu.

New Employee Resources

New to Clemson? We’ve put together a list of helpful tech services and resources you can access as a Clemson employee. Visit our News post for more.

Kaltura

Kaltura is Clemson’s new enterprise video hosting solution (i.e. Clemson’s YouTube or the new Ensemble). Available in Canvas and as a standalone tool, Kaltura is a video content management system that allows Clemson users to create or upload video files on the web and easily share them with others. Learn more about Kaltura and view past recording trainings on the Clemson Online website.

Updated IT Policies and Procedures

Several computing policies have been updated this year, covering the acceptable use of IT resources, incident reporting and information security standards. Visit our News post for key points and more information.

Classroom Tech

CCIT provides full audio-visual training and support for over 250 central classrooms throughout campus. Central classrooms have a standard set of equipment including a projector with HDMI, microphones and wireless capabilities. While some rooms provide only a laptop connection point, many classrooms are equipped with a lectern computer. All classrooms are equipped with a camera and microphone that integrates with Zoom or Webex, along with a number of more advanced rooms equipped specifically for distance education courses or for courses with a lecture capture requirement. More information is available in our Classroom Technology guides. If you have not used the new technology or need a refresher, check out our Classroom Technology checklist.

TigerOne Mobile ID

You can now add your TigerOne Mobile ID to your Android device. Open doors, buy food, check out books and a lot more right from your phone. Learn more on the TigerOne website.

Training

CCIT offers a library of live and on-demand online training through the Skillsoft Percipio platform.  This service provides in-depth courseware, books and materials on a wide variety of topics, ranging from technology to marketing, all available at clemson.percipio.com.

Research Computing

Clemson has a world-class high performance and data-intensive computing environment known as Palmetto for faculty and students to use in their research and education pursuits. Assistance through CCIT’s Research Computing and Data organization can help you best take advantage of these resources through one-on-one consultations and training. For more information on Palmetto and CITI, visit citi.clemson.edu.

How can we help?

Text, chat tech support available 

Every page at ccit.clemson.edu has an orange chat box that can connect you instantly with a CCIT Support Center representative during operating hours. In addition to calling the CCIT Support Center at (864) 656-3494, you can send a text to that same number and receive immediate assistance. Of course, you can always send an email to us at ITHELP@clemson.edu or visit us on the second floor of Cooper Library (COVID clearance required). For local support, please check out the listings at ccit.clemson.edu/support/faculty-staff/tech-support-program for the appropriate personnel that supports your college or department.

Need a password reset?

Avoid a call to the Support Center! If you’ve forgotten or would like to update your Clemson login password, you can reset it online by clicking ‘Password Reset’ in the Quick Links box on the CCIT homepage at ccit.clemson.edu. Google Workspace passwords can be reset by visiting clemson.edu/emailforwarding and clicking the link near the bottom of the page.

Does your course require specific software packages?  

Many times, we can help get software to your students without a trip to the CCIT Support Center. Most Windows software can be installed through CCIT Software Center and most Mac software can be installed through our Mac software installer, both are available for download at download.clemson.edu.  Information on specialty software can found on our Software Licenses page. Students can also access our new CUApps powered by Citrix to use a wide range of software in the cloud without having to install it to their computers. More information is available at clemson.edu/cuapps. Please email us at ITHELP@clemson.edu if there’s a specific software package needed for your course.

Want to know about system maintenance and outages?

CCIT maintains a status page with up-to-date information about issues and maintenance affecting university systems at status.ccit.clemson.edu. You may also subscribe to text or email notifications by clicking the “Subscribe” button at the top of the page, letting you know immediately about service interruptions to your preferred systems. You can also follow us on Twitter (@ClemsonIT) for timely updates.