System/Service Owner
Responsibilities of the Information System / Service Owner
The Information System / Service owner has overall end-to-end responsibility for the system or service. These responsibilities include the following:
- Conformance with the IT procurement standards in the RFP boilerplate
- IT Governance and Vendor/Solution Management
- Accessibility
- Production Readiness
- Service Level Agreements
- Quality of service
- Continuous improvement
- Prioritization/triage for incidents and change requests
- Incident and Problem Management processes
- Change Management and Critical Dates calendars
- Risk Assessment
- Business Impact Analysis
- Security
- Data classification
- Training
- System administration
- Technical support
- Reporting
- Communications plan development and implementation
- Service monitoring and alerting
- Vendor interface and problem escalation
- Three-deep 24×7 contact information for technical, non-technical, and vendor support matters
- Service resilience
- Disaster Recovery and Business Continuity procedures and contingency planning
- Compliance with standards and regulatory requirements
- Lifecycle roadmap aligned with business needs
- Lifetime budget and funding
- Exit strategy
Responsible Division
CCIT
Created Date
December 5, 2022