Responsibilities of the Information System / Service Owner

The Information System / Service owner has overall end-to-end responsibility for the system or service. These responsibilities include the following:

• Conformance with the IT procurement standards in the RFP boilerplate
• IT Governance and Vendor/Solution Management
• Accessibility
• Production Readiness
• Service Level Agreements
• Quality of service
• Continuous improvement
• Prioritization/triage for incidents and change requests
• Incident and Problem Management processes
• Change Management and Critical Dates calendars
• Risk Assessment
• Business Impact Analysis
• Security
• Data classification
• Training
• System administration
• Technical support
• Reporting
• Communications plan development and implementation
• Service monitoring and alerting
• Vendor interface and problem escalation
• Three-deep 24×7 contact information for technical, non-technical, and vendor support matters
• Service resilience
• Disaster Recovery and Business Continuity procedures and contingency planning
• Compliance with standards and regulatory requirements
• Lifecycle roadmap aligned with business needs
• Lifetime budget and funding
• Exit strategy

Responsible Division

CCIT

Created Date

December 5, 2022