‚ÄĚTigerSystem/Service Owner

Responsibilities of the Information System / Service Owner


The Information System / Service owner has overall end-to-end responsibility for the system or service. These responsibilities include the following:

  • Conformance with the IT procurement standards in the RFP boilerplate
  • IT Governance and Vendor/Solution Management
  • Accessibility
  • Production Readiness
  • Service Level Agreements
  • Quality of service
  • Continuous improvement
  • Prioritization/triage for incidents and change requests
  • Incident and Problem Management processes
  • Change Management and Critical Dates calendars
  • Risk Assessment
  • Business Impact Analysis
  • Security
  • Data classification
  • Training
  • System administration
  • Technical support
  • Reporting
  • Communications plan development and implementation
  • Service monitoring and alerting
  • Vendor interface and problem escalation
  • Three-deep 24×7 contact information for technical, non-technical, and vendor support matters
  • Service resilience
  • Disaster Recovery and Business Continuity procedures and contingency planning
  • Compliance with standards and regulatory requirements
  • Lifecycle roadmap aligned with business needs
  • Lifetime budget and funding
  • Exit strategy


Responsible Division


Created Date

December 5, 2022