Get Help

Welcome to the fast track.

Use any of these methods to bypass online resources and talk to a real person…

 Phone

Call or text (864) 656-3494. We’ll try to resolve your issue immediately or generate a help ticket to track the issue and keep you updated by email.

 Email

Send a brief description of your problem to ITHelp@clemson.edu. This will generate a help ticket and assign a representative to track your issue and keep you updated. The subject of your email will become the title of the help ticket.

 Help Request Form

Type an entry in each field and click the Submit button. The result will be just as if you had sent an email (see above).

*Required field

 Chat

Start a live, online conversation with us. You can also click the orange chat box in the corner of the page. We’ll try to resolve your issue immediately or generate a help ticket to track the issue and keep you updated by email.

Social Media

Send us a direct message on Twitter or send us a message on Facebook to chat instantly with a CCIT Support Center representative.

or Help Yourself

Prefer to research and solve problems on your own?

We have plenty of online resources to connect you with the information you need.

In addition to any of the links in the menu on the left, here are a couple of excellent starting places:

Knowledge Base

The Support Knowledge Base is a virtual library of written articles, suggestions, and solutions to past problems.

 Browse IT Services

You can also check out our Services section for listings and descriptions of the many IT services provided for you and other audiences.

  Get Help

  (864) 656-3494

  ITHelp@clemson.edu

  Live Online Chat

 Help Request Form

  Knowledge Base

  Browse Services

 System Status

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