Network, Phones and Cable

CCIT manages all on campus networking, virtual networking off campus, and the phone and cable services provided across university facilities.

Cable TV

Clemson Telecommunications is responsible for coordinating cable TV installation and service for administrative use. There is a charge for this service that will be billed on your monthly Telecommunications invoice. Students in on-campus housing can watch TV using Stream2. More information, including setup guides and a channel list is available on the Clemson Home website.

Network

One of CCIT's biggest offerings is the variety of services revolving around use of the campus network. Services are available for both on campus and off campus use.  

Network Operations Center (NOC)

Mission Statement

  • The Network Operations Center is the focal point of IT operations at Clemson University.
  • We believe our customers deserve invisible IT infrastructure so they can concentrate on their own missions.
  • Our mission is to preserve the delivery of IT services to Clemson and its affiliates, twenty four hours a day, seven days a week.
  • Our team of professionals provisions and configures IT resources, controls system processing, and coordinates with outside service providers.
  • We proactively monitor the IT stack, from power and cooling, up through the network, servers, and storage, to the applications being served to our students, faculty, staff, and citizens.
  • We analyze, diagnose, and troubleshoot abnormal conditions.
  • We coordinate incident response and recovery among the organization’s subject matter experts, and communicate status to the community at large.
  • We work closely with customer-facing help desks, the Office of Information Security, network engineers, and system and application administrators.
  • Finally, we develop subject matter experts and other leaders for Clemson.

About

Located in the Information Technology Center, at the Clemson University Advanced Materials Center, CCIT’s Network Operations Center (NOC) opened in November 2007. The NOC utilizes cutting edge technology, equipment, and monitoring tools to proactively monitor the network infrastructure and critical computing systems and services provided by CCIT to Clemson University and our affiliated organizations, overseeing functionality, capacity and performance. The NOC operates 24 x 7 x 365 to provide top level support and customer service to the university's research and academic communities and our affiliated partners. In addition to monitoring services, the NOC also provides the following services in relation to the systems and networks we monitor: Problem Management Problem management is the process of identifying and resolving system and network problems. The NOC has both proactive and reactive methods of identifying events affecting the performance of the systems and networks we monitor. The goal of problem management is to maintain the highest standard of reliability and availability possible to Clemson University computing systems and networks. Notification It is the policy of the NOC to provide the timeliest and most informative system and network availability notification texts to our users and customers. It is the goal of the NOC to send/post notification regarding system and network outages within fifteen minutes of the outage or problem. This also stands true for final notification that the resource is again available, after problem resolution.

Relevant Links

Location & Directions

The Clemson University Network Operations Center is located in the Information Technology Center at 340 Computer Court, Anderson, SC.
  • From I-85 take Exit 14 (SC-187)
  • Take SC-187 north towards Pendleton, Clemson for approximately 3 miles
  • Turn left at the entrance to the Clemson University Advanced Materials Center onto Clemson Research Park Blvd, travel for approximately 1/2 mile
  • Turn left onto Technology Drive, travel for approximately 1/2 mile
  • Turn right onto Computer Court
  • Computer Court ends at the Information Technology Center

Phone

Phone services at Clemson are available for individual devices, but also for group features such as conference calling.

Unified Communications

VoIP Phone Services

Infrastructure Standards

All Services (a-z)