Accidental Damage Coverage

The Apple computers do not have accidental damage coverage.  To have accidental damage coverage, Apple users must purchase Safeware or some other type of insurance.

The following items are not covered by normal product warranty, but are covered by the Accidental Damage Coverage:

  • LCDs: Physical damage including cracks, white spots and pressure points affecting pixel performance (Vendors generally specify the number of pixels that are bad before they will replace an LCD.  Generally it is 7 pixels.)
  • Keyboards: Obvious spills, sticky keys, multiple loose or missing keys
  • System Boards: Spill damage or corrosion, broken and bent connectors
  • Hard Disks: Shock damage, sometimes identifiable from error codes
  • DVD/CD/CDRW: Damage from accidental spills, missing or broken face plates only if it affects usage
  • Covers/Bezel: Physical damage including cracks, broken pieces, missing latches

The following are not covered by accidental damage coverage:

  • Parts intended to be replaced or consumed (Battery) or cosmetic damage
  • The AC/power supply is not covered (Only Safeware customers can get a damaged power supply replaced.)
  • Damage from intentional misuse, unsuitable environment, or alteration
  • Theft, loss or damage from fire, flood or force majeure