Mission Statement

• The Network Operations Center is the focal point of IT operations at Clemson University.
• We believe our customers deserve invisible IT infrastructure so they can concentrate on their own missions.
• Our mission is to preserve the delivery of IT services to Clemson and its affiliates, twenty four hours a day, seven days a week.
• Our team of professionals provisions and configures IT resources, controls system processing, and coordinates with outside service providers.
• We proactively monitor the IT stack, from power and cooling, up through the network, servers, and storage, to the applications being served to our students, faculty, staff, and citizens.
• We analyze, diagnose, and troubleshoot abnormal conditions.
• We coordinate incident response and recovery among the organization’s subject matter experts, and communicate status to the community at large.
• We work closely with customer-facing help desks, the Office of Information Security, network engineers, and system and application administrators.
• Finally, we develop subject matter experts and other leaders for Clemson.

About

Located in the Information Technology Center, at the Clemson University Advanced Materials Center, CCIT’s Network Operations Center (NOC) opened in November 2007. The NOC utilizes cutting edge technology, equipment, and monitoring tools to proactively monitor the network infrastructure and critical computing systems and services provided by CCIT to Clemson University and our affiliated organizations, overseeing functionality, capacity and performance. The NOC operates 24 x 7 x 365 to provide top level support and customer service to the university’s research and academic communities and our affiliated partners.

In addition to monitoring services, the NOC also provides the following services in relation to the systems and networks we monitor:

Problem Management

Problem management is the process of identifying and resolving system and network problems. The NOC has both proactive and reactive methods of identifying events affecting the performance of the systems and networks we monitor. The goal of problem management is to maintain the highest standard of reliability and availability possible to Clemson University computing systems and networks.

Notification

It is the policy of the NOC to provide the timeliest and most informative system and network availability notification texts to our users and customers. It is the goal of the NOC to send/post notification regarding system and network outages within fifteen minutes of the outage or problem. This also stands true for final notification that the resource is again available, after problem resolution.

Relevant Links

• CCIT Maintenance Calendar – Maintenance…and its impact
• CCIT System Status – System status…including outage and maintenance
• Data Center Access – Request a tour

Location & Directions

The Clemson University Network Operations Center is located in the Information Technology Center at 340 Computer Court, Anderson, SC.

• From I-85 take Exit 14 (SC-187)
• Take SC-187 north towards Pendleton, Clemson for approximately 3 miles
• Turn left at the entrance to the Clemson University Advanced Materials Center onto Clemson Research Park Blvd, travel for approximately 1/2 mile
• Turn left onto Technology Drive, travel for approximately 1/2 mile
• Turn right onto Computer Court
• Computer Court ends at the Information Technology Center

Getting Started

For additional information, please contact Network Operations at noc@clemson.edu.