CybersecurityExisting Telephone Service Repairs
Ordering repairs on an existing telephone service. Please review Troubleshooting before sending repair request.
Key Features
Troubleshoot
Troubleshooting Common Telephone Problems
Before requesting help, please follow the steps below to help troubleshoot the problem.
|
PROBLEM |
REMEDY |
| Single line phone does not work | Plug a different (working) phone into the wall jack. If the phone does not have a dial tone, the problem is in your telephone line or wall jack. Report to CU Telecommunications via e-mail: TelecomServices-L@clemson.edu.
If the phone does have a dial tone, the problem is in your phone or cord. Test cord by plugging a different mounting cord (cord from phone to wall) into the wall jack and your phone. If phone has a dial tone, the problem is in the cord. Administrative Departments need to report the problem to CU Telecommunications via email, TelecomServices-L@clemson.edu and request a mounting cord. If phone has no dial tone, report problem to CU Telecommunications via e-mail: TelecomServices-L@clemson.edu. |
|
Business set does not work |
Reset the telephone by unplugging the mounting cord (cord from phone to the wall) for approximately 60 seconds. If the phone has a transformer, verify it is properly plugged in to the electrical outlet. If problem continues, perform tests indicated in “Single line” REMEDY shown above. |
|
Unit does not ring |
If ringer volume switch is accessible, verify ringer is on “high”. If problem continues or if switch is not accessible, report to CU Telecommunications via e-mail: TelecomServices-L@clemson.edu. |
|
Can’t be heard or |
Plug a different handset cord into the phone. If problem clears, report problem to CU Telecommunications via e-mail: TelecomServices-L@clemson.edu and request a new handset cord. |
|
Static |
If your phone has a cord twist top, remove or replace that equipment.
Plug a different (working) phone into the wall jack. If static continues, report problem to CU Telecommunications via e-mail: TelecomServices-L@clemson.edu. |
|
Speakerphone doesn’t work |
Verify transformer is plugged in properly in electrical outlet. |
|
Add-on module on business set |
Verify transformer is plugged in properly in electrical outlet. |
|
Can’t hear on headset |
Add new batteries. |